Debit Cards

Alerts, Activation, and PIN Numbers

Debit Card Text Alerts are enabled for all customers. Read our F.A.Q. form here for detailed info on what that means.

To activate a new debit card and set your PIN number, please call 1-800-992-3808 and follow the prompts. If your current card has expired and you've received a replacement in the mail you do not have to set up a different PIN, you can use your existing number. 

You may also call any one of our eight locations and speak to a personal banker to force activate your debit card. If your card is force activated, you will still need to call the 800 number listed above to set up your desired PIN number.

You may also activate a replacement debit card by checking your balance or performing a transaction at any ATM as long as you have a correct/working PIN number.

If you wish to change your PIN number for any reason you have two options:

Call 1-800-992-3808 and follow the instructions to set your desired PIN number. In order to properly verify you, the voice prompts will ask you to key in your date of birth, social security number, and the security code on the back of your debit card before any PIN change. It will also ask you to verify your desired PIN by typing it a second time before confirming the change.

Visit any of our nine Waumandee State Bank owned ATMs. Simply insert your card and find the option to change your PIN on the machine. You will need your currently existing PIN number to perform the change using this method.

Contact a personal banker at your local Waumandee State Bank office.

Debit Card Support:

Has your debit card been lost or stolen? It's always best to report it as soon as possible. Call 1-800-554-8969 to report a lost or stolen card. If you're unsure where it may be and don't want to cancel immediately, you can temporarily shut your card off using the WSB Mobile application. Spot an unauthorized or incorrect charge on your debit card? File a debit card dispute ASAP by calling our 24 Hour Card Care Center: 1-833-221-8643.

Card Management with WSB Mobile

Our mobile banking app gives you access to a wide variety of useful features to help manage your debit card and related spending.

Waumandee State Bank Mobile allows you to:

• Switch your debit card(s) on and off at will
• Set card alerts and controls
• Add your card(s) to digital wallets like Apple, Google, & Samsung Pay
• View your full card number even if your physical card is not with you
• View debit card spending insights based on a wide variety of sortable criteria
• See what merchants currently have your card saved/stored on file
• Report a lost, stolen, or compromised card

For more complete information about all of the features Waumandee State Bank's mobile app offers and instructions on where to download, click here. Once downloaded, login to the app using your online banking credentials and find the "My Cards" section.

Customized Debit Cards

Ever wanted to customize your debit card? A customized "MyCard" debit card might be right for you*. Decorate your card with an image of your choice or boost fraud protection by adding your photo ID on its front face. Any image can be used as long as it conforms to the guidelines listed below.

Please note, business accounts are unfortunately not eligible for customized debit cards.

Image Guidelines:
To ensure image quality on your debit card, please use the following guidelines when selecting a personal image. Waumandee State Bank and its partners reserve the right to approve all images submitted for Custom Debit Cards. All images submitted must have the consent of the owner of the image, including images downloaded from other internet sites.

File Format:
Save image as jpeg, png, gif, bitmap, or tiff format

• Image Size:
  Images must be a MINIMUM size of 840 X 840 pixels
  To resize image: Save image as jpeg, png, gif, bitmap, or tiff format
  Double click on image
  Click on edit button
  Click on resize
  Make picture LARGER than 840 x 840 pixels
• Custom images should not contain:
  Political statements
  Advertising, promotional text, slogans, copyrighted or trademarked material
  Phone number, URLs
  Brand names or branded products
  Celebrities, athletes, musicians, public figures, etc.
  MasterCard®, American Express®, Discover® or any other payment brand references
  References to any Visa Sponsorship property, such as the Olympics or NASCAR
  Socially unacceptable groups
  Provocative or sexual content
  Profanity,obscenities or nudity
  Violence, firearms, weapons or ammunition
  Alcohol or tobacco
  Any content that might result in problems at point of sale or interfere with security features of the card
  Any content that might infringe, denigrate or dilute the MasterCard brand or its member financial institutions

*$10 fee will apply to order a customized debit card.